Technical Information

 
 

Skype or FaceTime?

If you already have a Skype account, this is probably the most convenient way for us to connect. Skype can be used on a wide variety of devices - Android, iPhone, and Windows 10 mobiles, Android and iPad tablets, Windows PCs and Macs and even a Kindle Fire HD or Xbox One. If you want family members not in the same location as you to dial into your reading, then you will need to select a Skype reading as this is not available with FaceTime readings.

FaceTime is only available on Apple devices. If you do not have a Skype account but own an iPhone, iPad or Mac, then FaceTime might be the best option for you.

What device should I use?

A laptop/desktop computer with a great new camera offers the best solution. You can also use a phone (only for an individual reading) or a tablet. If you are using a phone or tablet, it is prohibited to have the device in your hand. It must be on a stand because moving the device around causes connectivity issues. Your hands need to be free so you can focus on the reading, concentrate on the messages you receive and take notes.

This is important: It is MANDATORY to use wired headphones with incorporated microphone. You cannot use wireless headphones. The energy produced during the reading interferes with the wireless signal. The family members that connect to a Skype reading must follow the instructions for the device, the use of headset with cable and microphone, and comply with the Speedtest and the minimum upload and download minimum requirements.

Please note that AT&T (high speed internet), Liberty (high speed internet), Tmobile (high speed internet) and Google Fiber (high speed internet) is unreliable and problematic. Therefore, if you have AT&T, Liberty, Tmobile or Google as your Internet service provider please cancel the appointment according to the cancellation policy (if elegible for a refund based on the Terms and Conditions Cancellation and Refund Policy). 

IMPORTANT NOTICE

As soon as I finish reading clients who currently have bookings, I will retire from doing private readings. There are many customers still ignoring the technical information required for Facetime and Skype readings, not following the specific instructions in the Terms and Conditions and creating unnecessary problems despite having two or three years to ensure their high speed optic fiber internet meets the minimum upload and download speeds, but on the day of the reading, their download and upload internet speed is not sufficient and lose the reading. As a result, we have been forced to implement revised requirements for Skype and FaceTime readings.

UNDER NO CIRCUMSTANCES WILL READINGS BE RESCHEDULED, PARTIAL OR FULL REFUNDS GIVEN OR EXCEPTIONS MADE. IF YOU DO NOT COMPLY WITH THE TERMS AND CONDITIONS OR THE TECHNICAL REQUIREMENTS YOU WILL LOSE YOUR READING. THIS APPLIES EVEN IF YOU HAVE. BEEN RESCHEDULED SEVERAL TIMES OR HAD A READING BEFORE.

TECHNICAL REQUIREMENTS

Skype work and FaceTime over a cellular connection, but to achieve a high-quality audio and video connection for a reading, you must have a high-speed fiber optic Internet connection with a minimum download and upload speed. For this reason, You cannot have a reading without Wi-Fi.

Individual reading via Skype or FaceTime require a minimum:

  • Requires a minimum 200 mbps download and 200 mbps upload BUT if you have multiple devices (phones, tablets, computers, TV’s, game boxes, security cameras, Alexa, Echo, Ring devices, etc) connected to your Wi-Fi network, then your network speed minimum required must be greater than 200 mbps upload and 200 mbps download to ensure sufficient speed for your individual Skype or FaceTime reading.

Family readings by Skype or FaceTime require a minimum:

  • 2 people 200 Mbps upload and 200 Mbps download (each one 200)

  • 3 people 200 Mbps upload and 200 Mbps download (each one 200)

  • 4 people 200 Mbps upload and 200 Mbps download (each one 200)

    BUT If you have multiple devices (phones, tablets, computers, TV’s, game boxes, security cameras, Alexa, Echo, Ring devices, etc) connected to your Wi-Fi network, then your network speed minimum required must be greater than 200 Mbps upload and 200 Mbps download to ensure sufficient speed for your family Skype or FaceTime reading.

It is mandatory to check your network’s upload and download speed WELL AHEAD of your reading and on the day of the reading to ensure you meet the minimum speed required.

It is mandatory to run this specific Speedtest here (click on the link) for Speedtest.net. If you use a mobile device for the Speedtest it is mandatory to download the Speedtest app to obtain the download and upload. If you do not download the Speedtest.met App to your mobile device, it will only show you the download speed and not the upload speed. If you are using other device, not a mobile, then just type the Speedtest.net URL in any browser. You can only use the Speedtest.net for testing upload and download not others that exist.

It is mandatory to call your service provider well ahead of your reading (not the day before) and on the day of the reading again to ensure you are getting the upload and download speeds for the plan you have subscribed to. If your service provider does not offer the download and upload speeds required, cancel the reading within the cancellation period (some readings are not elegible for refunds). It is mandatory that you ask your Internet service provider what the maximum upload and maximum download speeds are for the plan you subscribe to. If your Internet service provider does not offer the minimum upload and download speeds required to have an individual or family reading, cancel the reading in accordance with our cancellation policy (if eligible for refund). Refer to the Cancellation and Refund Policy.

It is mandatory that your Skype or FaceTime contact is accurate in the system. We are not responsible for incorrect phone numbers, email addresses or lack of country codes.

READ THE TERMS AND CONDITIONS MANY TIMES BEFORE THE READING. THIS PAGE DOES NOT HAVE THE FULL TERMS AND CONDITIONS.

REMEMBER IT IS ALSO MANDATORY TO WATCH THE VIDEO. If you do not comply with the instructions to watch the video, and do not mark that you watched it you will lose your Skype or FaceTime reading and the reading will not be rescheduled or refunded under any circumstances.

THERE ARE NO EXCEPCTIONS, EVEN IF YOUR READING HAS BEEN RE-SCHEDULED MANY TIMES.

You acknowledged and understood in the Terms and Conditions that Zulema Arroyo Farley does not offer readings by Zoom, WhatsApp, Facebook Messenger, Instagram Message, Teams Meet or by phone call.If you do not meet the required minimum upload and download speeds to have your reading by Skype/FaceTime, your reading will not be converted to take place over an alternative service including Zoom, WhatsApp, Facebook Messenger, Instagram Message, Teams Meet or by phone call. If you have a family reading, have technical problems and do not met the technical requirements, your reading will not be converted to an individual reading and there are no partial or full refunds.

You can only have the reading over the service you booked the reading for. If you have booked a FaceTime reading, your reading will be via FaceTime. If you have booked a Skype reading, your reading will be via Skype.

Skype Reading

You will need a Skype account to have a reading over Skype. If you do not have a Skype account, it is free to subscribe and calls to other Skype users are free – click here to set up your account. Please read the minimum system requirements (click on the link) for the device you plan to use for your Skype reading and ensure you have the latest version of Skype installed.

FaceTime Readings

FaceTime comes as standard with the latest version of iOS. You will need an Apple ID to sign in and use FaceTime. If you do not have an Apple ID, click here to set up your account.